Again i would just like to say thank you soooooooo very much for the huge amount of help you provided me with,i was able to get it squared away this morning and i should be receiving it Wednesday, man oh man was this a hard and aggravating experience you went above and beyond and i cannot express how much you are appreciated. I am a medical assistant as well and i know how overwhelming the job can be especially when situations such as mines comes about. I need to make sure your boss knows what a gem they have in you as not only an employee but as a human being that cares period. Not many people do this job because they love or even because they care some just do it to pay bills lol you have proven to be one who cares and one whose work ethics should be taught to many others it is because of you i feel like i will learn to live with psoriasis much better than i have been. This disease happened so fast and i was misdiagnosed 4 times i felt hopeless and helpless and since its on my hands and feet i felt ugly and i have been only going to work and home you have given me hope. Thank you britt and thank you dr.shaw.